Job Description
Start your new career tomorrow with Tampa Bay Connect! We're urgently hiring passionate Part-Time Customer Service Specialists to join our dynamic team in sunny Tampa, FL. Enjoy competitive pay, flexible scheduling, and the opportunity to make a real impact on our clients' experiences.
As a cornerstone of our operations, you'll be the friendly voice behind our brand, delivering exceptional support while building lasting relationships. If you're a natural problem-solver with a positive attitude and thrive in fast-paced environments, this is your moment to shine!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Update customer records and maintain detailed documentation in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Identify upsell opportunities and promote additional services
- Adhere to company policies and quality standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and team-oriented mindset