Job Description
Launch Your Career with Us Today
Horizon Solutions Group is urgently hiring ambitious individuals for Entry Level Customer Service positions in Jacksonville, FL. We are looking for passionate team members who want to grow, learn, and excel in a supportive environment.
As a key member of our team, you will be the face of our brand, helping our valued clients find solutions and resolve their needs. We provide comprehensive training and mentorship, making this the perfect opportunity for those looking to break into the workforce.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve customer issues efficiently while maintaining a positive brand image.
- Identify customer needs and recommend appropriate products and services.
- Update customer account information accurately in our CRM system.
- Collaborate with team leads to meet daily and weekly performance targets.
Qualifications
- High School Diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work in a fast-paced, target-driven environment.
- Strong problem-solving mindset and a customer-first attitude.