Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Houston! We're seeking motivated individuals to deliver exceptional customer experiences through phone, email, and chat support. This direct-hire position offers immediate availability with flexible scheduling, perfect for students or professionals seeking supplemental income. Enjoy competitive pay, comprehensive training, and a supportive work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing issues and product/service concerns
- Process orders and update customer accounts
- Document interactions in CRM systems
- Collaborate with team to improve service quality
- Meet daily performance metrics (response time, resolution rate)
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience
- Proficient in Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to work flexible hours (evenings/weekends)
- Strong problem-solving abilities
- Must pass background check