Job Description
Join TechSolutions Pro as a Part-Time Customer Service Specialist and accelerate your career! We're offering an immediate $1,000 sign-on bonus for qualified candidates in Washington. This is your opportunity to work with innovative technology while making a real impact on customer satisfaction. Our Seattle-based team values local talent and offers flexible hours to fit your lifestyle. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using CRM software
- Collaborate with technical teams to troubleshoot complex issues
- Document interactions in Salesforce and maintain accurate records
- Identify upsell opportunities to drive revenue growth
- Participate in weekly training sessions to enhance product knowledge
- Support seasonal campaigns and promotional activities
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude with strong teamwork ethic
- Must pass background check and drug screening