Job Description
Join our award-winning team as a Part-Time Customer Service Specialist in Indianapolis! We're seeking energetic professionals to deliver exceptional experiences while building rewarding careers with direct-hire opportunities. Enjoy competitive pay, flexible scheduling, and a supportive environment where your contributions make an immediate impact.
Why Choose Us?
- Direct-hire positions with comprehensive benefits
- Industry-leading training programs
- Clear advancement pathways
- Modern, collaborative workspace
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Process orders and maintain accurate transaction records
- Collaborate with cross-functional teams to enhance service quality
- Identify upsell opportunities aligned with customer needs
- Utilize CRM tools to track interactions and metrics
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to work evenings/weekends (20-30 hrs/week)
- Positive attitude and conflict resolution abilities
- Basic math and data entry accuracy