Job Description
We are looking for driven professionals to join our team immediately. If you are seeking a night shift position with a Generous Sign-On Bonus in Austin, TX, look no further. Apex Support Solutions is expanding its high-performance team and is urgently hiring Customer Service Representatives who are passionate about delivering exceptional support.
In this role, you will be the first point of contact for our valued clients, handling inquiries with empathy and efficiency. We offer a modern work environment, comprehensive benefits, and a clear path for career advancement. Don't miss this opportunity to accelerate your career while earning a significant sign-on bonus upon hiring.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve complex customer issues and complaints with patience, empathy, and efficiency.
- Document all interactions and account updates accurately in the CRM system.
- Collaborate with team leads to improve service metrics and operational workflows.
- Identify opportunities to upsell products or services to existing clients.
- Maintain a deep understanding of company products and policies to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support preferred.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong computer literacy and typing skills (35+ WPM).
- Excellent verbal communication and problem-solving abilities.
- Ability to work independently in a remote or hybrid night shift environment.