Job Description
We are seeking a highly motivated Night Shift Specialist to join our direct hire team in Oakland, CA. If you are looking for a stable opportunity with competitive pay and a modern work environment, we want to hear from you.
Our company is expanding and urgently looking for a reliable professional to manage operations during the evening hours, ensuring our clients receive top-tier support 24/7.
Why Apply?
- Direct Hire Position: Long-term employment stability.
- Competitive Pay: $25.00 - $35.00 per hour based on experience.
- Modern Culture: Join a forward-thinking team that values work-life balance.
Responsibilities
- Monitor and manage incoming communications and support tickets during the night shift.
- Resolve technical issues and troubleshoot client concerns with a focus on speed and accuracy.
- Collaborate closely with the day shift team to ensure seamless workflow and information transfer.
- Maintain accurate and up-to-date logs of all nightly activities and incidents.
- Adhere to all safety protocols and company operational standards.
- Provide exceptional customer service to internal and external stakeholders.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience working a night shift or in a support role is preferred but not mandatory.
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Reliable transportation and a history of punctuality.
- Familiarity with standard office software and CRM systems.