Job Description
Join our award-winning team at QuickServe Solutions and transform how businesses connect with customers! We're urgently seeking passionate Part-Time Customer Service Specialists in Charlotte, NC to deliver exceptional experiences. Enjoy flexible scheduling, comprehensive training, and a dynamic work environment where your contributions make a real impact.
What We Offer:
- Competitive hourly pay ($18-$25) + performance bonuses
- Flexible 20-30 hour weekly schedules
- Free parking and transit reimbursement
- Growth opportunities to full-time roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions and update CRM systems accurately
- Collaborate with technical support teams for complex escalations
- Maintain detailed knowledge of company products/services
- Proactively identify upsell/cross-sell opportunities
- Meet/exceed customer satisfaction metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Positive attitude with customer-first mindset