Job Description
We are seeking a dedicated Part-Time Customer Support Specialist to join our thriving team in Sacramento, CA. This is a Direct Hire opportunity, meaning you are applying for a permanent position with long-term stability and benefits. If you are looking for a role that offers flexibility without compromising on professional growth, this is the place for you.
At Apex Digital Solutions, we pride ourselves on our customer-centric approach. In this role, you will be the face of our brand, ensuring our clients receive the top-tier support they deserve. We value work-life balance and offer a dynamic environment where your contributions matter immediately.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Resolve client inquiries and technical issues in a timely and professional manner.
- Document customer interactions and maintain accurate records in our CRM systems.
- Collaborate with the product team to relay common user feedback and suggestions.
- Assist in onboarding new clients and ensuring they understand our services.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or support is a plus.
- Strong verbal and written communication skills.
- Basic proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively.