Job Description
Start your career tomorrow with Minneapolis Community Solutions! We're urgently hiring full-time Customer Service Specialists to join our dynamic team. If you're passionate about helping others and thrive in a fast-paced environment, this is your opportunity to make an immediate impact. Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture right here in Minneapolis.
What We Offer:
- Full-time position with immediate start date
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve service issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet monthly performance and satisfaction targets
- Process orders and update customer information
- Identify and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal and written communication skills
- Ability to multitask in high-pressure situations
- Proficiency with CRM software and MS Office
- Strong problem-solving abilities
- Positive attitude and team-oriented mindset