Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Chicago! This direct hire position offers flexible scheduling while delivering exceptional support to our growing client base. Ideal for students or professionals seeking work-life balance, you'll be the face of our brand through seamless customer interactions.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and accuracy
- Resolve billing issues and order discrepancies efficiently
- Document interactions in CRM systems with precise detail
- Collaborate with sales and technical teams to address complex needs
- Meet/exceed customer satisfaction metrics (CSAT >90%)
- Process returns and exchanges according to company policy
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a B2C environment
- Proficiency with Zendesk/Salesforce or similar CRM platforms
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible hours including weekends
- Basic Microsoft Office Suite proficiency
- Positive attitude under pressure with conflict resolution skills