Job Description
Join our award-winning team in Tampa! We're urgently seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base. This is your chance to make an immediate impact while enjoying competitive pay and flexible scheduling. Perfect for students, professionals, or anyone seeking work-life balance.
Why You'll Love Working With Us:
- Immediate start date with paid training
- Performance-based bonuses and recognition
- Modern downtown Tampa office with free parking
- Comprehensive health benefits for 30+ hour schedules
- Clear career advancement opportunities
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and live chat
- Resolve complex billing and service issues with empathy and efficiency
- Document all interactions in Salesforce CRM with 98% accuracy
- Collaborate with senior specialists on escalated cases
- Meet/exceed 95% customer satisfaction score weekly
- Participate in bi-weekly training sessions on new products
- Maintain detailed knowledge base updates
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM systems (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting
- Flexible availability including evenings/weekends
- Basic data entry skills (60+ WPM)
- Valid Florida driver's license for occasional off-site meetings