Job Description
Are you ready to start a new career tomorrow? Apex Global Support is currently seeking dedicated Night Shift Customer Support Specialists to join our high-performing team in Detroit, Michigan.
We are looking for individuals who thrive in a fast-paced environment and are ready to make an immediate impact. As a key member of our night operations, you will be the first line of defense for our clients, ensuring seamless service during off-hours.
Why Choose Us?
- Immediate Start: Begin your career as soon as tomorrow.
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Benefits Package: Medical, dental, and vision insurance available.
Don't miss this opportunity to advance your professional skills while enjoying the flexibility of the night shift. Apply now and secure your position!
Responsibilities
- Monitor and resolve incoming customer inquiries via phone, email, and chat channels.
- Provide technical troubleshooting and product support to a diverse client base.
- Maintain accurate and detailed records of all interactions in the CRM system.
- Collaborate with day-shift teams to ensure continuity of service and seamless handovers.
- Adhere to all company policies, procedures, and quality assurance standards.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- Previous experience in customer service or technical support is a plus.
- Ability to work a rotating night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Strong problem-solving skills and attention to detail.
- Proficient in Microsoft Office Suite and computer navigation.
- Reliable internet connection and a quiet workspace are required.