Job Description
Join our dynamic team at Global Solutions Inc. as we expand our Houston operations! We're urgently seeking motivated individuals to fill our part-time customer service positions. Enjoy competitive pay, flexible scheduling, and a collaborative work environment. Perfect for students, professionals seeking work-life balance, or anyone looking to grow their career in customer support. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical support issues efficiently
- Update customer records and maintain CRM data accuracy
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics and quality standards
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college preferred
- 6+ months customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Basic technical troubleshooting knowledge
- Available to work evenings/weekends (20-30 hrs/week)
- Positive attitude with problem-solving mindset