Job Description
Join MetroHealth Solutions as a Part-Time Customer Service Specialist and become the heartbeat of our patient care team! We're seeking compassionate individuals to deliver exceptional service while supporting our mission to transform healthcare delivery in Cleveland. Enjoy flexible scheduling, comprehensive training, and a collaborative environment where your contributions directly impact community wellness. Perfect for students, career-changers, or those seeking supplemental income with purpose.
Responsibilities
- Handle patient inquiries via phone, email, and in-person with empathy and professionalism
- Schedule appointments and maintain accurate electronic health records
- Assist with insurance verification and billing documentation
- Collaborate with clinical teams to ensure seamless patient experiences
- Resolve service issues promptly while maintaining HIPAA compliance
- Support patient education initiatives for preventive care programs
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 1+ years customer service or healthcare administration experience
- Proficiency with electronic health record systems (EHR)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced medical environment
- Flexibility to work evenings/weekends (20-25 hours/week)
- Basic knowledge of medical terminology and insurance processes