Job Description
Join our award-winning team at Bright Horizons Family Solutions as a Part-Time Customer Service Specialist in San Antonio! We're seeking passionate individuals to deliver exceptional support to our families and corporate partners. This flexible position offers a rewarding opportunity to make a meaningful impact while maintaining work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment that values your growth. Immediate openings available!
Responsibilities
- Provide responsive and empathetic customer support via phone, email, and chat
- Manage scheduling and enrollment inquiries for childcare programs
- Resolve billing and account discrepancies with precision
- Collaborate with internal teams to ensure seamless service delivery
- Maintain accurate documentation in CRM systems
- Support community outreach initiatives and family engagement events
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Bilingual (English/Spanish) certification highly valued
- Passion for early childhood education or family services