Job Description
Join Nexus Retail Solutions as a Part-Time Customer Service Specialist in Philadelphia! We're seeking energetic individuals to deliver exceptional experiences while supporting our growing e-commerce operations. This flexible role offers competitive pay and opportunities for growth in a dynamic retail environment. Perfect for students or professionals seeking work-life balance.
Responsibilities
- Handle customer inquiries via phone, email, and live chat
- Process orders and resolve billing discrepancies
- Update customer records in CRM systems
- Collaborate with sales team on customer retention
- Assist with inventory management tasks
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Proficiency with Microsoft Office Suite
- Strong problem-solving abilities
- Excellent written and verbal communication
- Ability to work flexible shifts (evenings/weekends)
- Basic knowledge of retail operations