Job Description
Are you a people person looking for a rewarding opportunity? Atlanta Tech Solutions is seeking a dedicated Part-Time Customer Service Representative to join our dynamic team in Atlanta, GA. We pride ourselves on delivering top-notch support to our clients and are looking for someone who thrives in a fast-paced environment.
Why Join Us?
- Competitive hourly wage ($16 - $20/hr)
- Flexible scheduling to fit your lifestyle
- Opportunity for growth within the company
- Modern office environment in the heart of Atlanta
Apply today to become part of our success story!
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on quality and speed.
- Resolve customer complaints and issues while maintaining a positive, empathetic attitude.
- Process customer orders, returns, and exchanges accurately.
- Update customer records and database information in real-time.
- Collaborate with the sales and logistics teams to ensure customer satisfaction.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Proven experience in customer service or sales support is a plus.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively in a part-time role.
- Must be available to work a flexible schedule, including evenings and weekends.