Job Description
Start Tomorrow! TechFlow Solutions is urgently hiring Customer Support Specialists to join our dynamic team in New York. This is your chance to launch your career immediately with a leading tech company offering competitive benefits and rapid growth opportunities. We're seeking energetic professionals who thrive in fast-paced environments and excel at resolving customer inquiries.
As a key member of our support team, you'll be the first point of contact for our clients, delivering exceptional service that drives retention and satisfaction. No experience necessary – we provide comprehensive training! Apply today to secure your spot in our next orientation cohort.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document cases accurately in CRM systems while maintaining SLA compliance
- Collaborate with technical teams to resolve complex issues
- Proactively identify upsell opportunities for existing clients
- Participate in daily team huddles to align on priorities
- Maintain 95%+ customer satisfaction score
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Microsoft Office and CRM software
- Customer service or call center experience a plus
- Quick learner with adaptability to new technologies
- Valid work authorization in the United States
- Must pass background check and drug screening