Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Charlotte, NC! We're offering a $750 sign-on bonus for qualified candidates who start by November 30th. Enjoy flexible scheduling (20-30 hrs/week), comprehensive training, and a supportive culture focused on growth. Perfect for students, parents, or career changers seeking work-life balance.
Why Choose Apex Solutions?
- Industry-leading training program
- Clear advancement path to full-time roles
- Modern, collaborative workspace
- Employee discounts and wellness perks
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve issues using CRM tools with 95%+ accuracy
- Process orders and returns while maintaining documentation
- Collaborate with team to improve service workflows
- Meet/exceed KPIs for resolution time and satisfaction
- Participate in bi-weekly training sessions
Qualifications
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office and Zendesk
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent required
- Reliable transportation to Tech Park location
- Availability for evenings/weekends (10-15 hrs)