Job Description
Join our dynamic team immediately! We're seeking a passionate Customer Service Representative to join our Albuquerque-based operations. This urgent opening requires someone who can start tomorrow and deliver exceptional client experiences in a fast-paced tech environment. Enjoy competitive benefits, flexible scheduling, and career growth opportunities with a forward-thinking company.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Document cases accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed customer satisfaction targets (95%+)
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience
- Proficiency with Zendesk and Salesforce
- Excellent written/verbal communication skills
- Ability to work flexible shifts (including weekends)
- Basic technical troubleshooting knowledge
- High school diploma or equivalent
- Spanish bilingual preferred