Job Description
Join our dynamic team at Big Easy Solutions Inc. in the heart of New Orleans! We're urgently seeking motivated Customer Service Representatives to provide exceptional support to our growing client base. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a chance to launch your career in a thriving city. No experience necessary – we provide full training!
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve inquiries and complaints efficiently using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with team members to improve service processes
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown office
- Availability for flexible shifts including weekends