Job Description
Are you looking for a stable, high-impact role with immediate start opportunities?
Apex Digital Solutions is currently seeking a Night Shift Technical Support Specialist to join our rapidly growing team in Austin, TX. We are urgently hiring for this direct-hire position to support our 24/7 operations. If you thrive in a fast-paced environment and enjoy solving complex technical challenges while working the night shift, we want to hear from you.
As a key member of our support team, you will be the first line of defense for our enterprise clients, ensuring seamless operations and resolving critical issues before they impact the business day.
Why Join Us?
- Immediate Start: Onboarding begins within 48 hours of offer acceptance.
- Direct Hire: Permanent employment with comprehensive benefits from day one.
- Competitive Pay: Base salary up to $82k + performance bonuses.
- Night Shift Premium: Generous shift differential included.
Key Responsibilities:
- Provide Tier 2 technical support for hardware, software, and network issues via phone and remote desktop.
- Diagnose and troubleshoot complex connectivity problems and system outages.
- Maintain accurate, detailed documentation for all resolved tickets in the CRM system.
- Collaborate with the Day Shift team to ensure seamless knowledge transfer and issue resolution.
- Monitor system performance and proactively address potential escalations.
Qualifications:
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- 1-3 years of experience in technical support or helpdesk environments.
- Strong proficiency in Microsoft Office Suite and Remote Desktop Protocol (RDP).
- Excellent written and verbal communication skills with a calm, professional demeanor.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or similar).
- Ability to lift up to 25 lbs and stand for extended periods.
Don't wait—apply today to secure your position in our elite night operations team!
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone and remote desktop.
- Diagnose and troubleshoot complex connectivity problems and system outages.
- Maintain accurate, detailed documentation for all resolved tickets in the CRM system.
- Collaborate with the Day Shift team to ensure seamless knowledge transfer and issue resolution.
- Monitor system performance and proactively address potential escalations.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- 1-3 years of experience in technical support or helpdesk environments.
- Strong proficiency in Microsoft Office Suite and Remote Desktop Protocol (RDP).
- Excellent written and verbal communication skills with a calm, professional demeanor.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or similar).
- Ability to lift up to 25 lbs and stand for extended periods.