Job Description
We are currently seeking a skilled and proactive IT Support Specialist to join our growing team in Nashville, TN. We are offering immediate hiring opportunities for candidates ready to start as soon as tomorrow. If you are passionate about technology and want to make an impact in a fast-paced environment, we want to hear from you.
Why Join Us?
- Immediate start available (Tomorrow!)
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement.
- Collaborative and innovative work culture in the heart of Music City.
As an IT Support Specialist, you will be the first point of contact for our internal employees, ensuring seamless technology operations. We value technical expertise combined with exceptional customer service skills.
Responsibilities
- Tier 1 & 2 Support: Provide exceptional technical assistance to employees via phone, email, and in-person regarding hardware, software, and network issues.
- Incident Management: Log, track, and manage IT helpdesk tickets using our ticketing system to ensure timely resolution.
- Hardware & Software Deployment: Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Network Troubleshooting: Diagnose and resolve connectivity issues to maintain high network uptime.
- User Administration: Manage user accounts, permissions, and security access within Active Directory.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or a related field preferred.
- Experience: 1-3 years of experience in IT support or a helpdesk role.
- Tech Stack: Proficiency with Windows 10/11, Microsoft Office Suite, and basic knowledge of networking concepts.
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Ability to troubleshoot issues independently and determine when to escalate to higher-tier support.
- Certifications: CompTIA A+ certification is a plus but not required.