Job Description
We are seeking a highly motivated Night Shift Technical Support Specialist to join our dynamic team in San Francisco. If you are looking for a stable role with a generous sign-on bonus and a modern work environment, we want to hear from you. You will play a critical role in maintaining our service levels during off-peak hours.
As part of our night operations, you will ensure our clients receive top-tier support, troubleshoot complex technical issues, and collaborate with day-shift teams to ensure seamless workflows.
Responsibilities
- Monitor and troubleshoot technical issues for enterprise clients during night shifts.
- Manage and resolve incoming support tickets within defined Service Level Agreements (SLAs).
- Document technical resolutions and update knowledge base articles.
- Collaborate with day-shift engineering teams to escalate and resolve complex bugs.
- Conduct system performance checks and security audits.
- Provide exceptional customer service and technical guidance to users.
Qualifications
- 3+ years of experience in technical support or help desk roles.
- Ability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong knowledge of networking, operating systems, and cloud technologies.
- Excellent written and verbal communication skills.
- Relevant certifications (CompTIA A+, ITIL) are a plus.
- Proven problem-solving skills and attention to detail.