Job Description
Are you a motivated professional seeking an entry-level opportunity that offers direct hire stability and rapid career growth? Apex Digital Solutions is currently urgently hiring for a Customer Success Associate in Wichita, KS. We are looking for individuals who are eager to learn, excel in a fast-paced environment, and want to build a long-term career with a top-tier organization.
As a Direct Hire position, you will receive full benefits from day one, including health insurance, paid time off, and a clear path to advancement. Don't miss this chance to join a team that values your potential and invests in your future.
Responsibilities
- Manage Client Relationships: Serve as the primary point of contact for assigned clients, ensuring high levels of customer satisfaction and retention.
- Resolve Inquiries: Professionally address and resolve incoming customer questions, complaints, and technical issues via phone, email, and chat.
- Data Management: Maintain accurate and up-to-date records of client interactions and transactions within our CRM system.
- Feedback Loop: Collect and analyze customer feedback to identify trends and recommend process improvements to management.
- Team Collaboration: Work closely with sales and technical teams to ensure a seamless customer experience from onboarding to renewal.
- Training & Onboarding: Assist in the onboarding process for new clients, providing clear instructions and resources.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: 0-2 years of experience in customer service, sales, or administrative support is a plus, but we welcome entry-level candidates.
- Communication: Excellent verbal and written communication skills with a professional, customer-first attitude.
- Technical Proficiency: Comfortable navigating computer systems, CRM software, and Microsoft Office Suite (Word, Excel, Outlook).
- Problem Solving: Ability to think critically and resolve complex issues under pressure with a positive demeanor.
- Reliability: Must be punctual, dependable, and willing to work full-time hours.