Job Description
Are you looking for immediate hire opportunities in San Diego, CA?
Apex Data Systems is currently seeking night shift professionals to join our high-performing support team. If you thrive in a dynamic environment and want to start working immediately, we want to hear from you!
As a Night Shift Customer Service Specialist, you will play a critical role in ensuring our clients receive top-tier support around the clock while enjoying a stable work-life balance.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly rate with performance bonuses.
- Comprehensive benefits package after 90 days.
Responsibilities
- Handle a high volume of inbound customer inquiries via phone and email during night hours.
- Resolve complex customer issues with empathy, patience, and efficiency.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with cross-functional teams to improve service quality and workflow.
- Adhere strictly to company policies, compliance standards, and quality assurance protocols.
- Maintain a professional and positive demeanor during peak operational hours.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1-2 years of experience in customer service or technical support.
- Willingness and ability to work flexible night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently with minimal supervision.