Job Description
Are you looking for local hiring now jobs with daily pay options in Jacksonville, FL? Apex Solutions is currently seeking a dedicated Customer Service Representative to join our team. We offer a direct hire opportunity, meaning you can start building a long-term career with us immediately.
As a key member of our support team, you will play a vital role in ensuring our clients receive top-notch service. Whether you are answering inquiries or resolving complex issues, your professionalism will make a difference.
Why Join Us?
- Direct Hire: Move from temp to permanent quickly.
- Daily Pay: Get paid the same day you work.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Manage incoming customer calls, emails, and chat inquiries with a focus on efficiency and accuracy.
- Resolve customer complaints and issues to ensure high satisfaction rates and retention.
- Process orders, returns, and exchanges accurately within our CRM system.
- Maintain detailed and organized records of all customer interactions and account updates.
- Collaborate with internal departments to escalate and resolve complex issues.
- Stay updated on product knowledge to provide accurate and helpful information.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus, but we provide comprehensive training.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable transportation and availability for a standard work schedule.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).