Job Description
Are you looking for hiring now jobs in Raleigh, NC that offer premium pay and a modern work environment? Apex Logistics Solutions is seeking a dedicated Night Shift Customer Service Specialist to join our elite support team.
Enjoy the benefits of a night shift schedule while working in a state-of-the-art facility. We prioritize work-life balance, offering competitive compensation and comprehensive benefits from day one.
Why You'll Love Working With Us
- Premium Pay: Earn between $18.00 - $22.00 per hour.
- Flexible Schedule: Structured night shifts (10 PM - 6 AM) allow you to enjoy your days.
- Modern Tech: Work with the latest CRM tools and systems.
- Career Growth: Clear pathways for promotion within the company.
Don't miss this opportunity to advance your career in a stable and growing industry.
Responsibilities
- Manage High-Volume Inquiries: Handle a high volume of customer calls, emails, and chat tickets with a focus on accuracy and speed.
- Resolve Issues: Diagnose and resolve customer technical issues or service inquiries efficiently.
- Documentation: Maintain detailed and accurate records of all interactions in the CRM system.
- Escalation Management: Identify complex issues and escalate them to the appropriate Tier 2 support team or management.
- Process Improvement: Provide feedback on common customer pain points to help improve our products and services.
- Team Collaboration: Communicate effectively with day-shift teams to ensure seamless service continuity.
Qualifications
- Experience: Minimum 1-2 years of experience in customer service or technical support.
- Availability: Must be available to work a rotating night shift schedule (10:00 PM - 6:00 AM).
- Communication: Excellent verbal and written English skills; ability to explain complex concepts simply.
- Technical Proficiency: Comfortable using computers, CRM software, and navigating web-based tools.
- Problem Solving: Strong analytical skills with a proactive approach to troubleshooting.
- Education: High School Diploma or GED required; Associate degree preferred.