Job Description
We are currently seeking highly motivated individuals to join our elite Night Shift Customer Service team in Atlanta, GA. This is an urgent hiring opportunity for those looking for a stable, well-paid role with a modern company. You will be the first line of support for our clients, ensuring their needs are met with precision and care.
Key Highlights:
- Competitive Compensation: Earn $18.00 - $22.00 per hour.
- Shift Differential: Enjoy a premium pay rate for working during off-hours.
- Comprehensive Benefits: Health, dental, and vision insurance available.
- Professional Growth: Clear pathways for advancement within the company.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email.
- Resolve complex customer issues with patience, empathy, and technical accuracy.
- Maintain accurate and up-to-date records of all interactions in the CRM system.
- Escalate unresolved tickets to the appropriate management tier promptly.
- Identify trends in customer feedback and suggest process improvements.
- Collaborate with cross-functional teams to ensure seamless service delivery.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in customer support, call center, or technical support.
- Proficiency with Microsoft Office Suite and CRM software (Salesforce experience a plus).
- Must be available to work rotating night shifts (e.g., 10:00 PM – 7:00 AM).
- Strong verbal communication skills and active listening abilities.
- Ability to work independently with minimal supervision.