Job Description
Are you looking for a local job that starts tomorrow? Apex Digital Solutions is expanding our team and is immediately hiring entry-level professionals for our Customer Support & Technical Assistance department. We are looking for motivated individuals with a desire to learn and grow in the tech industry.
Join a company that values local talent and offers rapid career advancement. No prior experience is necessary; we provide comprehensive paid training and mentorship. If you are ready to start working tomorrow, apply now!
Responsibilities
- Handle Customer Inquiries: Assist clients via phone and email to resolve technical issues and answer product questions.
- Troubleshooting: Diagnose and troubleshoot basic software and hardware problems for end-users.
- Documentation: Maintain accurate records of customer interactions and support tickets in our CRM system.
- Team Collaboration: Work closely with senior technicians to escalate complex issues and learn best practices.
- Feedback Collection: Gather customer feedback and report product issues to the development team.
- Training Compliance: Actively participate in all training sessions and complete certification requirements on time.
Qualifications
- Availability: Must be available to start work tomorrow and work flexible hours, including weekends if required.
- Education: High school diploma or equivalent required.
- Computer Skills: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and web browsers.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Problem Solving: Strong logical thinking and the ability to follow standard operating procedures.
- Local Residents: Must be authorized to work in the United States and live within commuting distance of San Jose.