Job Description
Join Urban Staffing Solutions, Boston's premier staffing agency connecting top talent with innovative employers. We're seeking motivated Customer Service Representatives for immediate full-time roles with daily pay and direct hire opportunities. Enjoy the stability of permanent employment while receiving your pay daily through our secure payroll system. This role is perfect for professionals seeking financial flexibility without sacrificing career growth.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document all interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 2 years of customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask effectively while maintaining 98% accuracy in documentation
- Proven track record of meeting/exceeding KPIs in previous roles
- Must pass background check and drug screening
- Flexible availability including evenings and weekends as needed