Job Description
We're urgently seeking a skilled IT Support Specialist to join our dynamic team in Indianapolis. This direct hire position offers immediate start for qualified candidates ready to hit the ground running. As a critical member of our tech division, you'll ensure seamless IT operations across our fast-paced environment. If you thrive in high-pressure situations and possess exceptional troubleshooting skills, this is your opportunity to advance your career without delay.
Responsibilities
- Provide Tier 2-3 technical support for hardware/software issues
- Manage network infrastructure including routers, switches, and firewalls
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT procedures and maintain system documentation
- Collaborate with cross-functional teams to resolve complex technical challenges
- Oversee system updates, patches, and version control
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA Security+ or equivalent certification required
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of cloud platforms (AWS/Azure)
- Excellent problem-solving and communication skills
- Ability to work independently under tight deadlines
- Bachelor's degree in Computer Science or related field preferred