Job Description
Join NexusTech Solutions immediately! We're urgently hiring entry-level tech support specialists to launch your career in Austin's thriving tech scene. No experience necessary—just your passion for technology and eagerness to learn. Work with cutting-edge systems while supporting Fortune 500 clients in a collaborative, growth-oriented environment. Start tomorrow and become part of our award-winning team!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Troubleshoot hardware/software issues for enterprise clients
- Document cases in CRM systems with precision
- Collaborate with senior engineers on complex escalations
- Conduct remote device diagnostics and repairs
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy (OS, browsers, networking)
- Exceptional problem-solving and communication skills
- Ability to work flexible shifts including weekends
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Valid driver's license for occasional on-site support