Job Description
Are you a skilled IT professional seeking a flexible schedule in the vibrant heart of Austin? Apex Digital Solutions is seeking a dedicated and detail-oriented Part-Time Technical Support Specialist to join our team immediately. This is a Direct Hire position, offering the stability of a permanent role with the flexibility of part-time hours. We are looking for someone who thrives in a fast-paced environment and is passionate about delivering exceptional technical solutions to our diverse clientele.
As a key member of our support team, you will be the first point of contact for technical inquiries, ensuring our systems run smoothly and our employees remain productive. If you are ready to make an immediate impact and grow your career in Austin's booming tech sector, we want to hear from you.
As a key member of our support team, you will be the first point of contact for technical inquiries, ensuring our systems run smoothly and our employees remain productive. If you are ready to make an immediate impact and grow your career in Austin's booming tech sector, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to resolve hardware and software issues efficiently.
- Manage IT asset inventory and perform regular maintenance checks on office equipment and peripherals.
- Diagnose and troubleshoot network connectivity problems and resolve printer and peripheral malfunctions.
- Document all technical incidents and resolutions in the helpdesk system to maintain accurate records.
- Conduct basic software installations and updates for employees, ensuring compliance with company standards.
- Assist with onboarding new hires by setting up their workstations and explaining company IT policies.
- Monitor system performance and alert the IT manager to potential security vulnerabilities or hardware failures.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field; or equivalent professional experience.
- Experience: 1-2 years of experience in a technical support, help desk, or IT assistant role.
- Tech Skills: Proficient in troubleshooting Windows and macOS operating systems, Microsoft Office Suite, and basic networking concepts.
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be available to work a part-time schedule, typically 20-30 hours per week, with flexibility for occasional evening support if needed.
- Problem Solving: Strong analytical skills with a proactive approach to identifying and resolving technical issues before they escalate.