Job Description
We are looking for top-tier talent to join our team immediately. We are currently conducting an urgent hiring drive for Night Shift Technical Support Representatives. This is a fantastic opportunity for professionals seeking night shift jobs in Dallas, TX, or North Carolina with a competitive salary and comprehensive benefits package.
As a Night Shift Representative, you will play a pivotal role in maintaining our service excellence standards during critical business hours. We offer a dynamic work environment, career growth opportunities, and the flexibility you need to balance your lifestyle.
Responsibilities
- Monitor and manage incoming technical support tickets and inquiries during the night shift.
- Diagnose and resolve hardware and software issues with high accuracy and minimal downtime.
- Escalate complex technical problems to senior engineers or specialized teams when necessary.
- Maintain detailed and accurate documentation of all support interactions.
- Collaborate with cross-functional teams to improve operational workflows and support protocols.
- Ensure strict adherence to company policies and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- Proven experience in technical support, customer service, or a helpdesk environment.
- Strong troubleshooting skills and technical aptitude regarding operating systems and networks.
- Excellent verbal and written communication skills in English.
- Ability to work independently and maintain high productivity during night hours.
- Basic knowledge of remote desktop tools and ticketing systems.