Job Description
Urgent Hiring: Night Shift Customer Service Representative
We are looking for driven individuals to join our immediate hire team in Philadelphia, PA. If you are available for night shifts and want to start a rewarding career with a top-tier logistics provider, apply today!
As a Night Shift Representative, you will play a crucial role in ensuring our clients receive the support they need, even when the office closes. We offer competitive pay, comprehensive benefits, and a supportive work environment.
Responsibilities
- Manage high-volume incoming calls and customer inquiries during the night shift.
- Resolve complex issues and provide accurate information to customers efficiently.
- Document all interactions and transactions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to all quality assurance standards and company policies.
- Identify opportunities to upsell or cross-sell products/services where appropriate.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus but not mandatory.
- Must be available to work rotating night shifts (e.g., 11:00 PM - 7:00 AM).
- Strong computer proficiency and typing skills.
- Excellent verbal communication skills and a professional telephone manner.
- Ability to work independently and meet strict performance metrics.