Job Description
Are you looking to kickstart your career in the United States without prior experience? Horizon Digital Services is excited to announce an immediate opening for a Customer Service Representative in Jacksonville, FL.
We are a leading provider of innovative digital solutions, and we are seeking motivated individuals who are eager to learn and grow. Whether you are a student or looking for a career change, we provide comprehensive on-the-job training to help you succeed.
Why Join Us?
- Immediate Start: Begin your journey with us as early as tomorrow.
- No Experience Needed: We train you from scratch.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Various shifts available to accommodate your lifestyle.
Don't let a lack of experience hold you back. Take the first step towards a stable and rewarding career today.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries and complaints efficiently while maintaining high satisfaction scores.
- Accurately input and update customer information into our CRM database systems.
- Assist customers with product inquiries, account troubleshooting, and order processing.
- Collaborate with team leads to identify process improvements and enhance service delivery.
- Document all interactions and resolutions according to company protocols.
Qualifications
- High School Diploma or GED is required.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal communication skills with the ability to listen actively.
- Willingness to learn new software and operational procedures quickly.
- Able to work independently as well as part of a collaborative team.
- Reliable internet connection and a quiet workspace if remote options are available.