Job Description
Join our dynamic team as an Immediate Hire Customer Support Specialist in Charlotte, NC! We're offering limited positions with a $5,000 sign-on bonus for qualified candidates who can start within 2 weeks. This is your opportunity to launch or accelerate your career in a fast-paced tech environment while enjoying competitive compensation and comprehensive benefits.
GlobalTech Solutions is a rapidly growing SaaS company revolutionizing client experiences through innovative technology. We're seeking passionate individuals to join our award-winning support team and deliver exceptional service to our global clientele. No relocation required – join our Charlotte hub or remote team!
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with 95%+ first-contact resolution rate
- Document cases meticulously in Salesforce and escalate technical issues to Tier 2 engineers
- Collaborate with cross-functional teams to improve support processes and knowledge base
- Maintain SLA targets while maintaining high customer satisfaction scores
- Contribute to team training programs and onboarding new specialists
- Analyze customer feedback to identify product improvement opportunities
Qualifications
- 2+ years in customer support or technical troubleshooting experience
- Proficiency with CRM platforms (Salesforce preferred) and ticketing systems
- Exceptional communication skills with ability to de-escalate tense situations
- Strong problem-solving abilities with analytical mindset
- Ability to work flexible hours including evenings/weekends as needed
- High school diploma or equivalent; bachelor's degree preferred
- Valid U.S. work authorization and ability to start immediately