Job Description
Join our dynamic team at Apex Solutions Group in Charlotte, NC! We're urgently hiring motivated Customer Support Specialists to start immediately. This is a temporary position with potential for long-term growth. As a key player in our client success team, you'll resolve inquiries with speed and professionalism while enjoying competitive compensation and a supportive work environment.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues with software and hardware products
- Document cases accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain 95% customer satisfaction rating
- Process returns and replacements efficiently
- Participate in daily team huddles and training sessions
Qualifications
- 1+ years of customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and communication skills
- Ability to work in fast-paced environment
- High school diploma or equivalent
- Flexible schedule availability (including weekends)
- Basic technical troubleshooting knowledge
- Positive attitude and team player mindset