Job Description
Join our dynamic team at MetroConnect Solutions and start your new career tomorrow! We're seeking passionate individuals to join our customer service department in Minneapolis. This is your chance to make an immediate impact while receiving comprehensive training and competitive benefits. Our fast-paced environment values teamwork, innovation, and exceptional client experiences. If you're ready to hit the ground running and grow with a forward-thinking company, apply today!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve billing and service issues with first-call resolution focus
- Document interactions accurately in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed monthly performance metrics for satisfaction and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce knowledge a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Valid US work authorization