Job Description
Join our dynamic team immediately! Denver Tech Solutions is seeking a passionate Customer Service Specialist to join our growing Denver headquarters. This is a rare opportunity to start your career with a forward-thinking company offering competitive benefits and rapid advancement paths. We're looking for energetic individuals ready to make an impact from day one in a supportive, fast-paced environment.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using CRM systems
- Collaborate with technical teams to escalate complex cases efficiently
- Maintain detailed customer records and document all interactions
- Contribute to process improvement initiatives to enhance customer satisfaction
- Support new customer onboarding and retention programs
Qualifications
- 1+ years of customer service experience in a high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving skills with attention to detail
- Ability to multitask and prioritize in fast-paced settings
- Excellent communication skills and emotional intelligence
- High school diploma or equivalent; college degree preferred
- Must pass background check and start within 5 days of offer