Job Description
Join Our Team Immediately! Apex Solutions Group is urgently hiring a Customer Service Specialist in Columbus, OH. We're looking for motivated individuals to start within 48 hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Don't miss this opportunity to launch your career with a growing industry leader!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical issues with 95% first-contact resolution
- Document interactions in CRM system with precision
- Collaborate with tech teams to escalate complex cases
- Meet/exceed monthly performance KPIs
- Train on proprietary systems during onboarding
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Strong problem-solving abilities
- Background check required