Job Description
Join our dynamic team immediately! We're seeking a dedicated Customer Service Specialist to join our Sacramento office on a direct-hire basis. This urgent opening requires an enthusiastic professional ready to start within 48 hours. Enjoy competitive pay, comprehensive benefits, and a supportive environment focused on growth and excellence.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues with first-call resolution
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain 95% customer satisfaction score
- Participate in weekly training sessions
Qualifications
- 1+ years customer service experience
- Proficient with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Flexible availability including weekends
- Pass background/drug screening