Job Description
Join our dynamic team at TechNova Solutions and start your career tomorrow! We're seeking energetic Part-Time Customer Support Specialists to deliver exceptional service to our growing client base. This flexible role offers remote options with competitive pay and rapid onboarding. Perfect for students, career changers, or anyone seeking work-life balance. Join our award-winning culture where your contributions make an immediate impact!
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Document interactions using Salesforce CRM with 99% accuracy
- Collaborate with Tier-2 support for technical escalations
- Identify upsell opportunities during client interactions
- Participate in bi-weekly product training sessions
- Maintain 95% customer satisfaction score
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency in Zendesk and Microsoft Office Suite
- Excellent written and verbal communication skills
- Ability to work flexible shifts (evenings/weekends)
- Basic technical troubleshooting knowledge
- Strong problem-solving abilities
- Must pass background check