Job Description
Join our dynamic San Diego team immediately! We're seeking passionate Customer Service Specialists to deliver exceptional patient experiences at our state-of-the-art facility. Enjoy a fast-paced environment where your impact is felt daily, with comprehensive training and career growth opportunities. This urgent hiring initiative includes a competitive sign-on bonus for qualified candidates who start before October 31st.
Responsibilities
- Handle high-volume patient inquiries via phone, email, and in-person with exceptional empathy
- Manage appointment scheduling and insurance verification processes
- Resolve patient concerns using HIPAA-compliant documentation systems
- Collaborate with clinical teams to ensure seamless patient journeys
- Maintain accurate records in our electronic health record platform
- Support patient check-in/out procedures with efficiency and professionalism
Qualifications
- Minimum 1 year customer service experience in healthcare setting preferred
- Proficiency with EHR systems (Epic experience a major plus)
- Strong problem-solving abilities with conflict resolution skills
- Ability to multitask in fast-paced clinical environments
- Valid California driver's license (if requiring local travel)
- Flexible availability including evenings/weekends as needed
- Spanish bilingual certification highly desirable