Job Description
Join our dynamic team and start working tomorrow! Nexus Solutions Group is urgently seeking motivated Customer Service Specialists for immediate contract positions in our Manhattan headquarters. This is your chance to launch your career with a forward-thinking company offering rapid onboarding and competitive compensation. No experience required – we provide comprehensive training.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with efficiency and empathy
- Document interactions in CRM system with 100% accuracy
- Meet/exceed daily performance metrics (call volume, resolution time)
- Collaborate with support team to escalate complex issues
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent communication skills (written/spoken)
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, MS Office)
- Positive attitude and customer-first mindset
- Must pass background check and drug screening
- Available for flexible shifts including evenings/weekends