Job Description
Join our dynamic team immediately! Cleveland Solutions Group is seeking a passionate Customer Service Specialist to deliver exceptional client experiences. This urgent opening requires immediate availability to support our growing client base in the healthcare sector. Enjoy competitive pay, comprehensive benefits, and a supportive work environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to address complex client needs
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify process improvement opportunities
- Assist in training new team members
Qualifications
- Minimum 1 year customer service experience
- Proficient in CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving abilities
- Healthcare industry knowledge a plus
- High school diploma or equivalent
- Immediate availability required