Job Description
Join our dynamic team at Omaha Solutions Group! We're urgently seeking a motivated Customer Service Specialist to start immediately. This is your chance to launch your career with a forward-thinking Omaha-based company offering competitive pay and rapid onboarding. If you're a people person ready to make an immediate impact, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer calls with exceptional professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions in CRM system with precision
- Collaborate with cross-functional teams to resolve complex cases
- Maintain customer satisfaction metrics above 95%
- Participate in ongoing product training sessions
- Support escalated customer issues with senior team members
Qualifications
- Minimum 1 year customer service experience
- Strong conflict resolution and active listening skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent
- Typing speed of 40+ WPM
- Omaha area residents only (no relocation sponsorship)
- Must pass background check and drug screening