Job Description
URGENT HIRING: Start immediately in Fort Worth! Priority Staffing Solutions is seeking a dynamic Customer Service Specialist to join our rapidly growing team. This full-time position offers competitive pay, comprehensive benefits, and a fast-paced environment where your impact is felt day one. If you're ready to launch your career without delays, apply now!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency while maintaining SLAs
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Proactively identify process improvements to enhance customer experience
- Meet/exceed daily performance metrics for response times and satisfaction
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Ability to multitask and adapt quickly in fast-paced settings
- Strong problem-solving with customer-centric mindset
- High school diploma or equivalent (college degree a plus)
- Must pass background check and drug screening immediately